Guide Book – Customer Service – Koreadepart

 

Membership : Joining / canceling a membership

Registration

By following the instructions below, you can create your free membership of Koreadepart

  1. Click on "Join" in the front page
  2. Please agree to privacy policy and service terms.
  3. Enter all required information.
  4. Registration complete.

Related email error after registration.

If there are problems receiving confirmation emails after a registration, first check to make sure there are no spam filters or rerouting of the emails to junk mail folders. If the problem continues, please contact our customer service. You can request to resend confirmation e-mail.

Edit member profiles

First, you need to log in to edit your membership information. After the procedure,move to “My account”on the front page and click “Edit info”. Then, you can edit your information.
please contact our customer service. You can request to resend confirmation e-mail.
The only way to change a member ID is to cancel the current account and to reregister a new account.
Please be advised that all existing transactions, points, and so forth under the previous account will be discarded and cannot be transferred.

Unregister

We want you to have the best online shopping experience with us, please contact us to address any issues that may have prompted you to close your account.
Once you close your account, you can’t reactivate it. If you choose to close your account, here’s how:

  1. Check your Shopping List : Ensure all transactions are complete.
  2. Check your account : Withdraw any remaining amount in account.
  3. Click Edit Info in My account: Click "Close My Account" button.

Rejoining membership after closing the account

Once you close your account, you can’t reactivate it. And besides, all the service of Koreadepart that need you
to log in will not be available.

Changing ID

No, ID cannot be edited. The only way to change a member ID is to cancel the current account and to register a new account. Please be advised that all existing transactions, points, and so forth under the previous account will be discarded and cannot be transferred.

Lost ID/Password

You can obtain your ID and PASSWORD by e-mailing Allkorea Customer Service Team who would be more
than happy to email you another copy as we're unable to provide them by phone.


E-mail : e-mail image

Personal information after closing the account

If you once close your account, all personal information, existing transactions, points, and so forth
under the previous account will be discarded.

Members’ special benefits

First, we give a chance to be VIP members to those who buy our goods more than USD 350 a month,
and we offer them a special discount.


Second, members only can use Wish List service. If you add some products to Wish List, they will not
be disappeared although you log out our web site or even turn off the computer.


Third, if you need some products to be restocked, add them to Wish List. We will let you know about
the product as soon as possible.


Last, members can write a review for the products they purchased. Appeal to everyone for how much you
like the products, and then you can get some points.

Types of membership

There are three kinds of membership given to those who are using our service. Please see below.

  1. General member : All members
  2. VIP member : Those who buy our goods more than USD 350 a month
  3. Wholesale member : Those who buy goods for their store or their trading business.
  4. Click here for further details about wholesalers.

10. What are VIP members?

VIP members are the Allkorea members who purchase our products more than USD 350 a month. Once you become a VIP member, you can shop products at our web site with VIP prices (Special discount applied), and the qualification will be kept during a month. We usually change our members to VIPs during the period from 1st to 3rd of every month (But, if the orders are not over USD 350 a month, the VIP member will be changed to a general member again.

  1. The amounts you pay by points are not included in USD 350 to become a VIP member. (But, the payment for buying points is included.)
  2. Qualification for maintaining VIP membership: Purchase more than USD 350 every month
  3. Change date: 1st ~ 3rd of every month
  4. Caution : The discount prices are applied after login, so please log in before you add the products to the cart.
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