Guide Book – Customer Service – Koreadepart

 

Payment

Payment method

There are two methods of payment such as 'Paypal transfer','Credit Card'


[Credit card]
Credit cards you can use for payment are VISA / MASTER / American Express cards.


* If the payment by card is failed, it is automatically cancelled. So, after trying it with another payment method,

   let us know through MY Q&A.


[Paypal service]
Pay for your order in full at once, and refund will be credited into your paypal account itself,easier and
faster process


  Account : e-mail image


- Click here for further details about Paypal payment.


* Caution: If the orderer and the payer are different when you pay via Paypal service,
   the payment cannot be confirmed.

Payment by Credit Card

First, add the product to the cart and select the shipping method. Then, you choose the payment method on the bottom of the “Order confirmation” page.

  1. Select the “Credit Card” as the payment method.
  2. Apply the available points and coupons that you have.
  3. Fill out the field with all of the requisite information for your charge
    • Don’t use a hyphen when you write the card numbers.
    • Credit cards you can use for payment are VISA / MASTER / American Express cards.
    • CVV2 code is the three-digit number written on the back of the general card.
      In the case of AMEX card(American Express Card), it’s written at the top of the front side as a four-digit number.
  4. After writing the information, press the “Confirm” button below.
  5. After a few minutes, you can see the payment complete and the order information.
    In addition, the order confirmation will be sent to your e-mail. Please kindly check it.

※ Card payment can be taking times (maximum 10 minutes) due to the status of internet connection.

※ If this page doesn't make any change after 10 minutes, please close all browsers and proceed with a new order process.

Payment by Paypal

  1. Sign up
    : Make a paypal account at Paypal.
  2. Choose a Way to Pay
    : While you are making a paypal account, you can link your debit card or credit card to your paypal account.
  3. Shop at KOREADEPART
    : Add some items to cart, and choose a Paypal service to pay when you make a new order sheet.
  4. Send money to KOREADEPART.
    : Go to Paypal and send money to our paypal account stated below.

  Our Account : e-mail image


* If you already have a paypal account, skip the early steps for making an account, and just get
   through to the final step 4.


* For further information about Paypal service, please proceed to How to use Paypal
   or Paypal help center.

Why does the card approval fail?

When you pay the fund via credit card, temporary problems on the server happen sometimes.
If you have no order sheet even if you paid by card, please let us know as soon as possible.
We will take care of that for you right away.

I paid via Paypal after payment due date. What do I do?

If you don’t pay in 20 days after placing the order, it will be cancelled.
If you paid the amount after 20 days, please contact us through MY Q&A or e-mail. We will take care of that for you right away.

How to check my order history?

In order for you to check your order history, sign in our website first with your user ID and password.
Then click "my account" button(on the right top of the page). You can see all of your latest orders.
If you don’t have our membership, click "my account" button(on the right top of the page), and enter required information such as order number and order password.
Then you can check and see the order you placed.

I’d like to check if my credit card payment has been normally approved.

In order for you to check your credit card payment, sign in our website first with your user ID and password.
Then click "my account" button(on the right top of the page).
You can see all of the payment status of your latest orders.
If you don’t have our membership, click "my account" button(on the right top of the page), and enter required information such as order number and order password.
Then you can check and see the payment status of your order.

I paid via Paypal, but I can't see my order status as “Payment requested”

We usually check Paypal payment on 11 a.m., 2 p.m., 4 p.m. at one time. The fund paid after that will be checked next day.

What is CVC code?

CVV2 code is the three-digit number written on the back of the general card.
In the case of AMEX card(American Express Card), it’s written at the top of the front side as a four-digit number.

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