Guide Book – Customer Service – Koreadepart

 

Shipping

How can I Track my Order?

If you have a user ID, you need to log in to track your order. Then, move to “My Account” page
and click “Track your order”. If you have a tracking number, you can track your EMS box at the official
postal website of the country.


If you don’t have a user ID, you need the order number (or e-mail address) and the password that
you entered when you ordered. Please click “Track your order” button at the top-right corner of
the site, and fill out the field with the order number and password. Then, you can see the order
confirmation page.

How much is the shipping cost?

This is our shipping cost regulation.
You can choose between two shipping methods: EMS or Registered Airmail.

  1. Local shipping cost zone
    • Available Countries :
      CAMBODIA, LAOS, MACAO, MALAYSIA, MONGOLIA, MYANMAR, PHILIPPINES, SINGAPORE, TAIWAN, THAILAND, VIETNAM, HONG KONG, CHINA
    • Registered airmail - $5 or Free (more than $150)
    • EMS - 20$ or Free (more than $200)
  2. International shipping cost zone
    • Shipping cost is calculated by weight and distance and paid after.
    • Available Countries :
      AFGHANISTAN, ALBANIA, ARGENTINA, AUSTRALIA, BAHRAIN, BANGLADESH, , BELARUS, BELGIUM, BHUTAN, BRAZIL, BRUNEI DARUSSALAM, CANADA, CUBA, CZECH, DENMARK, DOMINICA, EGYPT, ENGLAND, FIJI, FINLAND, FRANCE, GERMANY, GREECE, GUAM IS, HAITI, HUNGARY, INDIA, INDONESIA, IRAN, IRAQ, ISRAEL, JORDAN, KENYA, KIRIBATI, KUWAIT, LIBYA, LUXEMBURG, MALDIVES, MEXICO, NEPAL, NEW ZEALAND, NORWAY, PANAMA, PAPUA NEW GUINEA, PERU, POLAND, ROMANIA, PORTUGAL, QATAR, RUSIA, SAIPAN IS, SAUDI ARABIA, SOLOMON IS, SPAIN, SRI LANKA, SWEDEN, SWITZERLAND, SYRIAN ARAB REP, THE NETHERLANDS, TURKETY, UKRAINE, URUGUAY, USA, WESTERN SAMOA, etc.
    • Click here for full details about “shipping Cost
    • Shipping Process
      1. Buyer : After the order was processed, make a payment for order amount only.
      2. Seller : Calculates the shipping cost based on weight,
                    and asks a customer for the payment of shipping cost.
                    (A bill will be sent to a customer by e-mail.)
      3. Buyer : Makes a payment of shipping cost.
      4. Seller : The seller verifies the payment and ship out the order.

Why has my order been delayed?

Usually packing takes 1~2 days from the date you completed payment procedure (card approval or Paypal verification).
However, shipping date could be delayed due to orders piled up at our shipping department or at the post office.
Once the order is shipped out, it will arrive in 3~5 business days. We hope you can understand us and wait with a little more patience.

I want to change the shipping information.

You can change your shipping information only in "Payment requested", "Payment confirm" or “Packing” status.
Please contact us through My Q&A or e-mail with your new shipping information before your order is shipped out.
Once the order is shipped out, you cannot change any shipping information anymore. Please note this in advance.

How long does packing take after the payment completed?

Usually packing takes 1~2 days from the date you completed payment procedure (card approval or Paypal verification).
However, shipping date could be delayed due to orders piled up at our shipping department or at the post office.

The status of shipping is shown as “shipped”, but I haven’t received them yet.

“Shipped” means that your order has been already shipped out for your destination.
So, you can track where your order is right now with the tracking number at the official postal website of your country.

My tracking no. is not traceable.

Even your item is not traceable from the official postal website, it does not mean we give you wrong tracking no.
or try to cheat on you.Some parcel is only traceable when the parcel is handed to the post office in your country.


If you cannot track down with tracking number that you checked, it normally goes through customs.
In this case, you can check your parcel’s whereabouts in few more days on the official postal website of your country.


If you are not able to track item even if it passed 14 days from the shipping date, please kindly contact us through MY Q&A
or e-mail. We will investigate and try to resolve as soon as possible.


※ Koreadepart → Post office(Korea) → Airplane → Customs → Post office(Your country) → You

How long will it take for shipping?

Our products are shipped directly from Korea.
It usually takes about 5~ 14 working days after the order is delivered.
If items are in stock, they will be dispatched in 1 working day.


▶ Registered airmail : About 7 ~ 14 working days

▶ EMS : About 5~7 working days

  • Delivery times vary by destination.
  • Delivery time does not include Saturdays, Sundays or Holidays.
  • You can track your EMS box at the official postal website of the country.

Shipping Process

  1. Local shipping cost zone
    • Payment requested → Payment confirmed → Packing → Shipped
  2. International shipping cost zone
    • Payment requested → Payment confirmed → Packing → Shipping cost requested → Shipping cost confirmed
      → Shipped
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